Welcome to the Deeva PayOn Restaurant FAQ section! Below are answers to some of the most common questions we receive. If you don’t find what you're looking for, feel free to contact us directly.
Q: How do I place an order through the app or website?
A: Simply download the Deeva PayOn app or visit our website, browse the menu, select your items, customize as needed, and proceed to checkout. Choose your preferred payment method and confirm your order!
Q: Is the app available on both iOS and Android?
A: Yes! The Deeva PayOn app is available for both iOS and Android devices. You can download it from the App Store or Google Play Store.
Q: Do I need to create an account to place an order?
A: While guest checkout is available, creating an account allows you to save your preferences, track orders, earn rewards, and enjoy a faster checkout experience.
Q: What kind of food does Deeva PayOn offer?
A: We specialize in modern cuisine with a variety of dishes inspired by global flavors. From quick bites to full meals, our menu includes something for everyone — including vegetarian and vegan options.
Q: Are your ingredients fresh and locally sourced?
A: Absolutely! We prioritize fresh, seasonal, and locally sourced ingredients to ensure quality and sustainability.
Q: Do you accommodate food allergies or dietary restrictions?
A: Yes, many of our dishes can be customized to suit dietary needs such as gluten-free, dairy-free, vegetarian, or vegan. Please check the allergen information provided in the app or let us know during checkout.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, digital wallets (e.g., Apple Pay, Google Pay), and other secure payment methods listed at checkout.
Q: Is my payment information safe?
A: Yes! We use industry-standard encryption and work with trusted third-party payment processors to ensure your data is protected.
Q: Can I cancel or modify my order after placing it?
A: Orders can sometimes be modified or canceled if they haven’t been processed yet. Contact us immediately via the app or at [support email/phone] for assistance.
Q: Do you offer delivery?
A: Yes! We offer fast and reliable delivery within [insert service area]. Delivery times may vary depending on location and demand.
Q: How much is delivery?
A: Delivery fees vary based on distance and service type. These will be clearly displayed before you complete your order.
Q: Can I schedule an order for later?
A: Yes! You can choose a future time for pickup or delivery when placing your order.
Q: What if my delivery is delayed or incorrect?
A: We apologize for any inconvenience. Please contact us right away at [support email/phone], and we’ll resolve the issue promptly.
Q: What’s your refund policy?
A: If you’re not satisfied with your order, please let us know within 24 hours of receiving it. We’ll review your case and offer a replacement or refund where appropriate.
Q: How long does it take to process a refund?
A: Refunds typically take 3–5 business days to reflect in your account, depending on your bank or payment provider.
Q: Are your packaging materials eco-friendly?
A: Yes, we use recyclable and biodegradable packaging made from sustainable materials whenever possible.
Q: Do you support local farmers or businesses?
A: Definitely! We partner with local suppliers and producers to support the community and reduce our environmental footprint.
